Terms of Service
This is a working contract between you and Ultra-Good. By submitting an intake, opening an account, or paying an invoice, you accept these terms. Specific engagements are governed by a separate signed Statement of Work that overrides anything here.
01 The service
Ultra-Good builds and operates custom AI marketing systems for businesses. Your subscription buys access to the agent infrastructure, the human operator team that supervises it, and the deliverables defined in your Statement of Work.
02 Payment
- Billed monthly via Stripe. Card-on-file auto-renews on your anniversary date.
- Annual plans are billed up front; cancellation does not refund unused months.
- If a charge fails, Stripe retries automatically. After 7 days of failed retries we suspend the service.
- Pricing changes apply at your next renewal with at least 30 days notice.
03 Cancellation
You can cancel anytime from the client portal or by emailing [email protected]. Your service continues through the end of the billing period you've paid for. No prorated refunds.
04 What's yours, what's ours
- Yours, always: your data, your content, your accounts, the published deliverables we produced for you (articles, ad creative, emails, etc.). You own the output.
- Ours: the underlying agent architecture, prompts, pipelines, tools, dashboards, and codebases that run Ultra-Good. Working with us does not transfer ownership of our system.
- Mutual: aggregate, de-identified learnings from operating your campaigns may inform how we improve the service for everyone. Your specific data is never shared with other clients.
05 Acceptable use
Don't ask us to produce content or run campaigns that are illegal, harassing, deceptive, or violate platform policies (Google, Meta, etc.). We will refuse. Repeat requests are grounds for termination without refund.
06 Confidentiality
What you share with us stays with us. We treat your business data, financials, customer lists, and strategic plans as confidential. Our team operates under standard NDA terms — available on request before signing a Statement of Work.
07 AI output disclaimer
A large share of our deliverables are generated by AI systems supervised by humans. We review for quality and accuracy, but AI output can occasionally be wrong, off-brand, or out of date. You retain final approval on anything publicly published. If something slips through, tell us — we will fix it and re-publish at no charge.
08 Service level
We aim to reply to every intake within 24 hours and publish deliverables on the timeline defined in your Statement of Work. We do not commit to specific ranking, traffic, lead-volume, uptime, or revenue outcomes — anyone who does is lying.
09 Liability
To the maximum extent allowed by law, Ultra-Good's total liability for any claim is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages. We do not warrant that the service will be uninterrupted or error-free.
10 Indemnification
You agree to indemnify Ultra-Good against claims arising from content you supply, instructions you give us, or your use of the deliverables in ways that violate law or third-party rights. We will indemnify you against claims that our underlying system infringes another party's IP.
11 Governing law
These terms are governed by the laws of the State of Delaware, USA. Disputes go to binding arbitration in Delaware unless prohibited by your local law.
12 Changes
If we change these terms materially, we'll post a new version here, email active clients 30 days before they take effect, and let you cancel without penalty if you don't like the change.
Contact: [email protected]